I could not upload a comma-delimited file despite the indication that they could be recognized. I had to replace the commas with |'s. Is this a common issue?

First, be sure that you have specified your "delimiter" correctly in the Upload Data page. You can set it to match the delimiter you. You don't need to replace the 's with |'s in your file, instead in our upload interface you can specify the delimiter as, rather than |. There is a specify "delimiter" option.

When I uploaded my file, I received an error code: "unrecognized demographic" but I did create the demographic. What's wrong?

First, be sure that all the demographics in your upload file have been enabled in our system. When uploading a file, the system recognizes demographic fields that are currently enabled. If your demographic exists in the system but has not been enabled, you will not be able to fully upload your file. To enable a demographic, go to the Demographics page, and select that demographic as enabled.

One of the columns in the file I am uploading is a check box demographic field. How should the column read in the spreadsheet?

For checkbox options, the choice is either checked or unchecked…to show a value of "checked" when uploading, the column should say "on" for every item that you want to show as "checked."